FAQ's


Frequently Asked Questions

Shipping

Do we ship internationally?
Yes.
*DISCLAIMER - Once an item is posted, The Earth Collective is not responsible for any issues that may be caused by Australia Post, including delayed delivery times, stolen items, and items that are lost etc. The Earth Collective will not not refund or replace these items.

Returns

Do we accept returns or refunds?

 No, we do not accept returns for change of mind/ incorrect size

 

Care Instructions

How do I wash item?

Hand wash only (do not use machine hand wash setting) Add wool detergent to luke-warm water and gently squeeze/ soak item until its fully immersed. Remove item from the water and gently roll in clean towel to remove any excess water. Lay flat too dry. Avoid excessive sunlight as it can damage the yarn fibres.

 Are our Items Handmade?

Yes.