Returns And Exchanges
Due to hygiene reasons, our items are non-refundable or exchangeable. However we are happy to exchange any items if deemed faulty or damaged upon arrival.
If you have received a faulty or damaged item, please contact us within 7 days of the delivery via email - email@example.com.
Items are deemed as faulty or damaged if
- The earrings have fallen apart upon arrival
All items have been handcrafted, therefore they may have some small imperfection (eg small bubbles, slight variances or colour & other marks from what appears on the screen). These slight imperfections do not affect the functionality or the overall aesthetic of the item therefore returns will not be accepted on the basis of these small imperfections.
FREE standard shipping Australia wide for orders over $75
- Standard Shipping: $8.95 ( 3-5 business days )
- Express Shipping: $11.95 ( 3 business days )
Once an item is posted, The Earth Collective is not responsible for any issues that may be caused by Australia Post, including delayed delivery times, stolen items, and items that are lost etc. The Earth Collective will not not refund or replace these items.
Unfortunately we do not currently offer shipping outside of Australia, we do hope to expand by December:)
If you have any more questions or quiries don't hesitate to email us via firstname.lastname@example.org
Covid-19 Delivery times
Due to the pandemic the Express Shipping may take a couple of days to arrive (no next day guarantee via auspost)